

Booking Terms and Conditions
The British Mountaineering Council (BMC) Participation Statement
“The BMC recognises that climbing, hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.”
https://www.thebmc.co.uk/bmc-mission-statements
General
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Participation in adventurous activities entails some risk of injury. All staff employed by AFS Mountaineering are trained and appropriately qualified to run advertised events and will at all times proceed in a manner to limit the risk of injury. However, customers need to accept that accidents and injuries can happen given the nature of the environments we are operating in.
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The word "event" is used throughout this page and refers to all activities advertised by AFS Mountaineering (courses, guided walking and climbing).
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Please ensure that you have read and understood the British Mountaineering Council Participation Statement above.
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These Terms and Conditions are designed to ensure safety, clarity, fairness to all parties and to ensure your experience from initial contact with us until the end of the event is the very best we can provide.
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The requirements of the Adventure Activities Licensing Authority mean that we are unable to take under 18's unless they are accompanied on the event by their parent or legal guardian. Any booking for a person under 18 must be made by their parent or legal guardian. All instructors employed by AFS Mountaineering have an enhanced DBS certificate. However, if you would like to book onto an open course or event with under 18s, please do not use the online booking form but get in touch as I have a separate form for under 18s. There is no admin charge for this.
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The parent or guardian needs to be aware and accept the risks involved in adventure activities and satisfy themselves accordingly.
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All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the instructor.
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The contract is subject to availability of a course place/date and the acceptance by the customer of these terms and conditions.
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Neither the AFS Mountaineering website or literature constitutes an offer and AFS Mountaineering may correct any errors or omissions to its published prices at any time prior to the confirmation of the contract in accordance with this condition.
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All information is produced in good faith that it is accurate at the time of going to press.
Terms and Conditions of Bookings
1. Booking & payments -
(a) Booking and payment can be made online via this secure website which is managed by Wix for open scheduled events. The booking system is painfully limited and you will need to complete the information for everyone in your group. However, we will email you an editable word version for everyone else in your group.
(b) The Wix online booking and payment system will not support bespoke bookings for private events or for larger organisational bulk bookings. For bespoke bookings, an invoice will be raised and can be paid for by BACS. There is no administration charge to raise an invoice for private bookings or for larger organisational bulk bookings when paid in full (with the exception of points 1(c), 1(e), 1(f), 1(j), 1(g) 1(i) and 1(j) below where applicable).
(c) Should you wish to pay an initial 10% deposit for bespoke bookings for private events or for larger organisational bulk bookings, it will be your responsibility to pay the remaining balance by the date specified (usually 4 weeks before the start of the event). If we have to chase with a new invoice, there will be an additional £10 admin fee added.
(d) If booking within 4 weeks (28 days) of the start of the event, payment must be in full.
(e) Where online booking is available, this is the preferred option. However, if you prefer to pay via invoice instead there will be an additional £10 non-refundable administration charge for raising an invoice.
(f) Being already painfully complicated, the Wix online booking and payment system would end up looking even more complicated if I started including deposits / remaining balances / full amount. If you prefer to reserve a place by paying a 10% deposit where online booking is available please get in touch and we will send an invoice. All invoices for such deposits will include an additional £10 non-refundable invoice admin charge. Please note that it will be your responsibility to pay the remaining balance by the date given in your invoice. If we have to chase with a new invoice, there will be an additional £10 admin fee added.
(g) The price of your activity / event can be varied due to government action, such as changes in VAT (if applicable) or any other government-imposed changes / currency changes.
(h) We reserve the right to refuse a booking or to make changes to advertised prices until the point of confirmation of your event. If this occurs, we will notify you and if you are not satisfied with this all monies paid will be returned subject to an admin fee (outlined in Point 2).
(i) There is a £10 handling surcharge for cheques for any event which is non-refundable.
(j) For organisational clients where we need to liaise with a finance or procurement department to be added as a supplier, please note that there is a one off £100 admin fee.
(k) To keep costs down, we rarely have more than one guide. Should there be an incident that requires us to turn back, we will all have to turn back (unless you decide to leave the event - please refer to 2(f)). No refund will be given. It is the nature of events in the mountains.
2. Cancellation / Changes by you - Should you wish to change details of your booking after we have confirmed details, we will do our best to help accommodate you. However, the following cancellation / transfer schedule will be used:
(a) Any refund will be issued by BACS bank transfer so you will need to provide basic bank account details to enable this (account name, sort code, account number).
(b) More than 4 weeks (28 days) prior to the start date and time of your event: I will refund what you have paid minus a £10 refund admin fee and the Stripe online booking commission (currently 1.5%+20p for UK cards) if booked online. Please note that this is in addition to a £10 administration fee for raising an invoice if applicable as outlined in Section 1 (Bookings & Payments). Please note that bookings taken via JustGo for NNAS courses is subject to their terms and conditions.
(c) Within 4 weeks (28 days) of start date and time or during the event:- Full payment is due and no refund will be given.
(d) If you are late for the start of an event you MUST inform the instructor. Contact details and other information is always given a few days before the start of an event. If you are severely delayed we cannot wait indefinitely at the expense of other paying clients and you may have to accept the event won't happen for you. We will try and be accommodating and may offer you a place on another equivalent event at our discretion (depending on whether your cancellation makes the event financially unviable otherwise). No refund will be given.
(e) If you don't show up for the event or don't attempt to contact us / leave a message, this will be taken as a cancellation by you and no refund will be issued.
(f) If you decide to leave an event part way through against the advice of your instructor, you will be responsible for arranging your own return to your vehicle or accommodation. We take no responsibility for your safe return in such circumstances and no refund will be offered. However, we will endeavour to arrange for you to make contact with us when you have safely returned and also an agreed time by which we will contact mountain rescue if we have not heard from you. This is for everybody’s peace of mind and your safety.
(g) No refund will be issued to anyone who causes distress to anyone (instructor, other client or anyone else outwith the group) through discrimination. Please see point 6d for more information.
(h) Transfers: Should you wish to transfer to a course on a different date or different event and you are outwith 4 weeks of the start of the said course or event, there is a £10 administration handling charge for doing so. If you are within the 4 weeks before the start of the course or event, this will be considered a cancellation by you and you will not be refunded. Should you wish to book on to a separate event, full payment for that will be necessary.
(i) It is strongly advised that you get your own holiday insurance in case you cannot make the event or you feel that adhering to these terms and conditions will be difficult for you. Please take out cancellation insurance! Please also see point 4.
3. Cancellation / Changes by us -
(a) Should we make changes or cancellation due to AFS Mountaineering's inability to provide resources or staff or when cancellation by others on your course makes continuation no longer viable or impractical we will inform you as soon as possible with suggested alternatives. Should these not be satisfactory or suitable for you we will refund all monies within 14 days (by BACS). We are not liable for any other costs incurred by you, and strongly recommend that you take out appropriate holiday / travel insurance.
(b) We will always try to choose meeting locations where parking is available. However, public car parks can fill up quickly, particularly during busy periods. If this prevents us from following our intended itinerary, we will endeavour to provide a suitable alternative location or activity on the day. As with changes caused by weather and other circumstances beyond our control, refunds will not normally be offered where a reasonably comparable alternative activity can be provided. If no suitable alternative is possible, we will discuss rearranging the event or providing a refund in accordance with your statutory rights.
(c) Final choice of route - We will always strive to provide you with the activity / itinerary stated on your booking form / confirmation however the very nature of the outdoor environment means that the weather and other unforeseen circumstances can often determine that this is not possible. Examples of possible hindrance may be no snow for winter events, flooding preventing access, too much snow preventing access, high winds, landslides, road / river blockage, local access / land management / forestry issues etc. This is non exhaustive but just to give an example. Any changes we are forced to make due to these or similar circumstances will be based on ensuring your safety and providing you with a quality outdoor experience. We will inform you as soon as we have made an assessment that such a change is necessary so we can discuss / arrange suitably comparable alternative activities / locations / itineraries for your day / event / course. Getting to a particular summit is NEVER guaranteed for the above reasons. We will always try and find alternatives but sometimes the nature of the weather means that it is unsafe to go to higher altitudes. Refunds are not provided in such circumstances as it is beyond anybody’s control.
(d) Some events require a minimum number of participants in order to be viable. These are stated in the event page. If we cancel the event because of insufficient numbers, you will be offered a full refund, or the offer of an equivalent event on a different date. We are not liable for any other costs incurred by you, and strongly recommend that you take out appropriate holiday / travel insurance. Please note that bookings taken via JustGo for NNAS courses is subject to their terms and conditions.
(e) We reserve the right to refuse your participation if we deem your level of fitness, health or your clothing / equipment is unsuitable for the event, or if you appear to be under the influence of alcohol or drugs or you are otherwise behaving inappropriately. This will be treated as a cancellation by you and no refund will be given in these circumstances.
(f) If, due to Force Majeure, we are unable to fulfil our contract with you, we will not be liable for compensation for additional costs or losses arising from circumstances beyond our reasonable control, except where required by law. This relates to extremely unusual or unforeseeable circumstances beyond our control which generally affect us all. These can include, for example, war, riot, industrial dispute and/or strikes, civil commotion, disorder, terrorist activity and its consequences, natural or nuclear disaster, malicious damage, fire, flood, epidemic, quarantine restrictions or extreme weather conditions which make normal operations impossible or dangerous. We will endeavour to provide a suitable alternative activity or reschedule the event wherever reasonably possible. Where we are unable to provide the contracted activity or a suitable alternative, any refund entitlement will be determined in accordance with applicable consumer law.
4. Insurance – Although we have full public liability insurance we recommend that you arrange adequate personal insurance cover for activities, holidays and courses. You should note that many travel insurance policies exclude cover for certain sporting activities, so you should carefully check the terms of any proposed insurance policy to ensure that it meets your requirements.
5. Liability – In the absence of any negligence or other breach of duty by us or our employees and agents, you will be responsible for any loss, theft, injury or damage to your own vehicles, their contents fittings or accessories. In the event of a breach of this contract by AFS Mountaineering, we shall not be liable for any loss, damage cost or expense arising out of the breach which was not reasonably foreseeable at the date the contract is made, except in respect of death or personal injury resulting from any act or omission on the part of AFS Mountaineering. AFS Mountaineering will only be liable for loss or damage caused by the proven negligence or default of the company or its employees in performing their obligations under this agreement.
6. Health and Safety – Outdoor adventurous activities take place in varied natural environments where there are natural hazards and risks to manage. Clients must adhere to the instructions, guidance and decisions of our mountain leaders as they have specialist knowledge & skills and are committed to keeping you safe.
(a) It is your responsibility when booking to ensure that you and members of your group are fit enough to cope with the activity and the environment associated with your booking. Clients must inform us prior to the event of any medical condition / illness / disability (including medication which may affect their performance) on the booking form so we can discuss your needs and make appropriate arrangements. All clients should inform the guide / instructor if there has been any change to the medical condition / illness / disability between booking and the start of the event. All clients should inform the guide / instructor immediately if they feel unwell during the activity.
(b) Illicit drug use - is not permitted prior to, or during our events / activities. Should you arrive clearly under the influence of illegal drugs, you will not be able to participate in the activity. You will get no refund in such circumstances. Should you decide to consume illegal drugs during an event, you may be excluded from further participation. We will assess the safest practical arrangements for your withdrawal from the activity. Please see point 2(f).
(c) Clients wishing to bring alcohol on wilderness camping treks must be aware that they are responsible for it, it is for personal consumption in the evening and that they must drink responsibly so as not to behave inappropriately, cause distress to others, cause damage or be unable to continue the activity / be unfit in the morning. Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. This will be treated as a cancellation by you as per Point 3(e) above.
(d) Clients must show respect to equipment / vehicles / buildings / other clients / wildlife (flora and fauna) and the environment / other hill / mountain users / staff / landowners or their employees – Abuse or causing distress to others or loss / damage due to negligence will result in repair / full replacement costs. This may also lead to exclusion from activities / accommodation / courses without refund. The customer is responsible for the safekeeping of all equipment issued for use during the activity/course.
(e) Equality. Discrimination against any other client based on their (for example) gender, sexuality, religion, skin colour, ethnic origin, country of origin is not acceptable on any AFS Mountaineering event (the example is non-exhaustive). Every client has the right to enjoy the event and learn during any instructed course without fear of discrimination from anybody else. If anyone is causing distress by behaving in a discriminatory manner they will be asked to leave the event and no refund will be issued.
(f) The gear list is available on this website. You can find it here. It is your responsibility to contact AFS Mountaineering if there are items which you don't have as we can bring spares along if we have any. If you turn up without the essential kit and haven't informed us of this in advance and we do not have spares, we reserve the right to ask you not to join us should we decide that you are missing essential kit for the particular activity. This is for safety reasons and for the safety of others. You will not be refunded in such circumstances.
(g) You must agree to inform us within 4 weeks of the event starting if you develop symptoms of a contagious respiratory condition (e.g., the flu, a cold or Covid 19). You must also agree to inform us if your health and general fitness has suffered as a result of a previous respiratory illness.
7. No Smoking Policy – In England and Wales - The Health Act 2006, and in Scotland - The Smoking, Health and Social Care (Scotland) Act 2005 and the Prohibition of Smoking in Certain Premises (Scotland) Regulations 2006 mean that smoking is prohibited in any building. This includes all AFS Mountaineering vehicles and tents.
8. Dogs – If you are booking an activity / event for yourself or yourself with friends / family that is a bespoke and private event, you are welcome to bring well-behaved dogs. They must be kept on a lead at all times so as not to disturb wildlife and the owner will be responsible clearing up and appropriately disposing of dog mess. If you wish to bring your dog on a wilderness camping trek, you must have your own tent. AFS Mountaineering cannot provide tents under these circumstances.
9. Use of AFS Mountaineering equipment – With the exception of fair wear and tear, AFS Mountaineering reserves the right to charge for equipment provided to you for the activity / event that is lost, damaged or misused. This charge means the full cost of a new replacement or equivalent item of the same standard. If you are unsure of how to use the equipment please ask your instructor.
10. Service and feedback – We want you to enjoy your experience in the outdoors to its fullest, if you are dissatisfied with any aspect of the service provided by AFS Mountaineering please inform us as soon as possible and we will take appropriate action.
11. Photographs and Marketing – Photographs taken on our events may be used on our website, social media pages or other promotional material. If you do not wish to be photographed by AFS Mountaineering, please inform the instructor as well as tick the appropriate box on the booking form. We cannot be responsible for other people on an event taking pictures and posting them on their social media pages, but if you do not want to be photographed by them please ask people to be respectful of this. AFS Mountaineering does not believe in regularly sending out emails or newsletters. It annoys us as people when we receive them and are forever having to unsubscribe from emails that we never signed up to. Most of our marketing is done via our Twitter and Facebook Pages and you are welcome to like/follow us (Search AFS Mountaineering on Facebook or @afsmountains on Twitter). Our website also includes all of the set trips and courses that we are running.
12. Personal possessions – We take no liability for loss or damage to your equipment or clothing that you bring with you on our activities.
13. Additional Terms and Conditions relating to wilderness camping treks – All wilderness camping events are self-contained. The group carries everything it needs (tents, sleeping bags, food, cooking equipment and fuel, etc.), and you will be expected to carry your fair share. There are no washing or toilet facilities (with the exception of one or two particular bothies) for the duration of the event, other than what we arrange ourselves. The instructor is not the sherpa, porter or cook. Advice on what food to bring can be given before any event. You are responsible for bringing your own food but if you are unsure or want any advice then please just get in touch and we'll be happy to advise.
14. Permits – It is your responsibility to obtain any permits required for any additional activities you wish to undertake whilst on one of our events (e.g. fishing).
The Booking Terms and Conditions were updated on 12th October 2026
Disclaimer
(1) Introduction
This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website.
(2) Intellectual property rights
Unless otherwise stated, we own the intellectual property rights in the website and material on the website. This includes all photographs, diagrams and images. Subject to the licence below, all our intellectual property rights are reserved. No part of this website or any picture is to be reproduced without written permission from AFS Mountaineering. Where we have used images from others, their copyright has been acknowledged and is used with permission to the best of our knowledge.
(3) Licence to use website
You may view, download for caching purposes only, and print pages from the website, provided that:
(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;
(c) you must not edit or otherwise modify any material from the website.
(4) Limitations of liability
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
(5) Variation
We may revise this disclaimer from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
(6) Entire agreement
This disclaimer constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.
(7) Law and jurisdiction
This notice will be governed by and construed in accordance with English and Welsh law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England and Wales.
(8) Our contact details
You can contact us by email. Contact details are also given at the bottom of each page of our website.
The Disclaimer was updated on 12th October 2026
Data Protection / Privacy Policy
Data Protection Notice
At AFS Mountaineering, we are committed to protecting your privacy and personal data in accordance with UK data protection legislation. This Data Protection Notice explains what personal information we collect, why we collect it, how we use and protect it, and your rights in relation to that information.
In this Notice, ‘we’, ‘us’ and ‘our’ refer to AFS Mountaineering, whose office is at 22 Railway Terrace, York, YO24 4BN.
An ‘event’ refers to any activity offered by AFS Mountaineering, including courses, climbing instruction, guided walks (day or night), multi-day walks and wilderness backpacking treks.
This Notice applies to customers, prospective customers, people making enquiries and individuals acting on behalf of organisations.
The Data Protection Legislation
The processing of personal data in the UK is governed primarily by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.
Personal data is information that directly or indirectly identifies a living individual.
AFS Mountaineering is the data controller for personal information collected in connection with our services, enquiries, bookings and business activities. This means we are responsible for deciding why and how that information is processed.
We are required to process personal data lawfully, fairly and transparently. Information must be collected for specified and legitimate purposes, limited to what is necessary, kept accurate and up to date, retained only for as long as necessary, and protected by appropriate security measures.
We are responsible for demonstrating compliance with these requirements.
(1) Information about website visits
When you visit our website, certain technical information may be collected automatically. This may include your IP address, approximate geographical location, browser type, device information, referral source, pages visited and the duration of your visit.
This information may be used to operate and maintain the website, understand how visitors use it, improve its usability and protect its security.
Our website is hosted through Wix, which may use cookies and similar technologies.
A cookie is a small text file stored on your device when you visit a website. Cookies can help websites function correctly, remember preferences and, where enabled, provide information about website usage.
Some cookies are essential for the website to function and do not require consent. Other cookies, including certain analytics or marketing cookies, require your consent before they are used.
Where consent is required, you will be given an appropriate choice about whether to accept or reject those cookies. You can also change your cookie preferences where this functionality is available.
You can manage or delete cookies through your browser settings, although disabling essential cookies may affect how the website functions.
For further information about Wix and its handling of personal information, please see:
https://www.wix.com/about/privacy
(2) What personal data do we collect from or about you?
(a) If you make an enquiry:
If you contact us about our services through the website, by telephone, email or post, we may collect your name, email address, telephone number and any other contact details necessary to respond.
Where relevant, we may also collect the name of the organisation you represent and your job title.
Depending on your enquiry, we may collect additional information about your requirements, previous experience, the activities you are interested in and any circumstances relevant to providing advice or a quotation.
We only ask for information that is reasonably necessary to deal with your enquiry.
(b) If you are or become a customer:
IWhen you book an event, we collect information necessary to administer your booking and provide the activity safely and effectively.
This may include:
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Your name, contact details and booking information.
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Details of the activity or course you have booked.
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Relevant experience, fitness and ability.
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Emergency contact information.
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Medical conditions, disabilities, medication or other health information relevant to your participation.
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Payment and transaction information.
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Information required to administer qualifications or awards, where applicable.- Information required
Some of this information, particularly medical information, is classified as special-category personal data under UK GDPR and receives additional protection.
We only request health information that is relevant to assessing your needs, making appropriate arrangements, managing foreseeable risks and responding to emergencies.
We may be unable to provide an activity safely if essential information is not supplied.
When you book through our website, booking information is processed using Wix. Its Privacy Policy is available at:
https://www.wix.com/about/privacy
Payments made online are processed through third-party payment services, including Stripe.
We do not normally receive or store your full payment card details. However, we may receive and retain information relating to the transaction, including the amount paid, payment status, transaction reference and information necessary for accounting or refunds.
Where payments are made by bank transfer, we may process the bank details necessary to administer those payments.
Stripe's Privacy Policy is available at:
https://stripe.com/gb/privacy
(3) Why and on what basis do we process your personal data?
(a) Enquiries.
When you make an enquiry, we use the information you provide to respond, discuss your requirements, provide advice and prepare quotations.
Depending on the circumstances, the lawful basis for this processing is:
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Legitimate interests: Responding to enquiries and promoting our services.
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Steps before entering into a contract: Providing information or quotations requested before making a booking.
(b) Customers.
When you book an event, we process personal information to administer your booking, communicate with you, make appropriate arrangements and provide the agreed services.
The principal lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into that contract.
We may also process information where necessary to:
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Comply with legal obligations, including accounting and taxation requirements.
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Protect the safety and welfare of participants.
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Maintain appropriate business records.
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Respond to complaints, enquiries or legal claims.
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Manage and improve our services.
Where applicable, this processing is based on legal obligations or our legitimate interests in operating a safe and responsible outdoor activities business.
Medical and health information
Health information is special-category personal data and requires an additional lawful condition for processing.
Where we rely on your explicit consent to process relevant health information, we will explain what information is required and why, and ask you to provide that consent.
In appropriate circumstances, health information may also be processed where necessary to protect someone's vital interests, including where an individual is physically or legally incapable of giving consent, or for the establishment, exercise or defence of legal claims.
We will only use medical information for relevant purposes, including activity planning, reasonable adjustments, risk management and emergency response.
Where a participant's medical information needs to be shared with an instructor or guide, we will limit this to information necessary for the safe delivery of the activity.
NNAS courses
For courses accredited by the National Navigation Award Scheme (NNAS), we process the personal information necessary to register candidates, administer courses, record assessments and arrange the issue of awards.
This information is also processed through the relevant NNAS systems, as explained in Section 4.
(c) Staying in touch.
We occasionally contact previous customers about events or services that may be of interest.
Where consent is required for electronic marketing, we will only send these communications if you have agreed to receive them.
You can withdraw your consent or ask us to stop sending marketing communications at any time by contacting us.
We do not routinely send newsletters or frequent marketing emails.
(4) Who do we share your personal data with?
We do not sell your personal information to third parties.
We only share information where necessary to provide our services, administer bookings, comply with legal obligations, protect someone's safety or where you have agreed to the sharing.
(a) Other providers and freelance instructors
In exceptional circumstances, we may offer to pass your contact details to another outdoor activity provider.
For example, this may happen where AFS Mountaineering is unavailable for your preferred dates, cannot provide a particular activity, or is unable to fulfil an event because of unforeseen illness or injury.
We will only pass your details to an alternative provider with your agreement.
We will not routinely transfer medical information to alternative providers, who will normally need to collect their own information directly from you.
AFS Mountaineering may also engage appropriately qualified freelance instructors or guides to deliver events.
Where this happens, they will receive the information necessary to fulfil their responsibilities, including relevant medical or emergency information where appropriate.
Freelance instructors are required to keep this information secure, use it only for the purposes of the event and securely destroy or delete their copies when they are no longer required.
(b) Partner Organisations
AFS Mountaineering collaborates with organisations including Nick's Outdoors and Adventures for the Soul.
When delivering joint events, relevant booking and participation information may be shared with the leaders involved.
This ensures that those responsible for the activity have the information necessary to plan and deliver it safely, including relevant medical information where appropriate.
Information will only be shared where necessary for the event and must be handled securely.
(c) Booking, payment and qualification administration
We use third-party services to administer bookings, payments and relevant qualifications.
These include Wix and Stripe, as described in Section 2.
Bronze, Silver and Gold National Navigation Award Scheme courses, together with the NNAS Tutor Award, are accredited by NNAS.
To administer these qualifications, relevant candidate information is entered into the NNAS Candidate Management System (CMS), provided through JustGo.
The system is operated by Azolve Limited.
Information is processed in accordance with the applicable arrangements between NNAS and its service providers.
Further information is available through:
NNAS: https://nnas.org.uk
JustGo Data Processing Addendum: https://agreements.justgo.com/data-processing-addendum/
We may also use other service providers for email, secure document storage, accounting and business administration.
These providers only receive or process information necessary for the services they provide.
International data transfers
Some third-party providers may process or store personal information outside the United Kingdom.
Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place, in accordance with UK data protection legislation. These may include adequacy regulations or recognised contractual safeguards.
(5) Compliance with legal obligations
AFS Mountaineering is registered as a data controller with the Information Commissioner's Office (ICO).
In addition to the circumstances described elsewhere in this Notice, we may disclose personal information where necessary:
(a) To comply with a legal obligation;
(b) In connection with any legal proceedings or prospective legal proceedings;
(c) To comply with a lawful request from a regulator or public authority;
(d) To establish, exercise or defend legal rights, including fraud prevention;
(e) In connection with the sale or transfer of a business or business assets, where lawful and subject to appropriate safeguards.
We may also disclose relevant information to emergency services, including mountain rescue, where necessary to protect someone's life or safety.
(6) Where we keep your data?
We take reasonable technical and organisational precautions to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Electronic information is stored using password-protected computers, email accounts and cloud-based services.
Access is restricted to those who need the information for legitimate business or operational purposes.
For outdoor activities, instructors may carry printed copies of relevant participant information.
This is necessary because mobile phone reception and internet access cannot always be relied upon in remote environments.
Printed information may include contact details, emergency contacts and relevant medical information.
This enables instructors to contact participants who have not arrived, plan activities appropriately and respond to incidents or medical emergencies.
Printed copies are kept secure and physically destroyed when no longer required, normally following completion of the relevant event.
Electronic records are retained and deleted in accordance with Section 7.
Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
(7) How long do we keep personal data for?
IWe retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including compliance with legal obligations, accounting requirements and the establishment, exercise or defence of legal claims.
Our approach depends on the type of information involved.
Enquiries
Where someone makes an enquiry but does not become a customer, we normally delete their personal information after three years, unless there is a legitimate reason to retain it for longer.
Customer and booking records
Booking, contractual and financial records are retained for the period necessary to meet our legal, accounting and business obligations.
Some information may need to be retained for longer where it is relevant to an incident, complaint, insurance matter or potential legal claim.
Medical and participation information
Medical information is collected primarily to support the safe delivery of activities.
We aim to minimise the amount of medical information retained and do not keep it indefinitely simply because someone has attended an event.
Relevant information may be retained where necessary for incident reporting, insurance, safeguarding or legal purposes.
Qualification records
Information relating to NNAS qualifications may be retained by NNAS and its service providers in accordance with their own data protection and retention policies.
Business contacts
Contact information relating to professional contacts is retained while there is a legitimate business reason to do so, subject to periodic review.
Deletion
When information is no longer required, we will securely delete, destroy or anonymise it, subject to applicable legal obligations and any legitimate retention requirements.
Where information is held by third-party providers, deletion may be subject to their technical arrangements, contractual obligations and lawful retention requirements.
We will not retain personal information indefinitely without an appropriate reason.
(8) Your rights as a data subject
Under UK data protection legislation, you have a number of rights concerning your personal information.
These rights are subject to certain conditions and exceptions.
They include the right:
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To be informed: To understand how and why your personal information is used.
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Of access: To request confirmation of whether we hold your personal information and obtain a copy.
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To rectification: To request correction of inaccurate or incomplete information.
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To erasure: To request deletion of personal information in circumstances where the law provides this right.
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To restrict processing: To request that we limit how your information is used in certain circumstances.
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To data portability: To receive certain personal information in a structured, commonly used and machine-readable format, where applicable.
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To object: To object to certain processing, including processing based on legitimate interests.
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To withdraw consent: Where processing is based on consent, to withdraw that consent at any time.
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To object to direct marketing: To ask us to stop using your information for direct marketing at any time.
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In relation to automated decision-making: To exercise relevant rights where decisions meeting the applicable legal criteria are made solely through automated processing.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
We may need to retain certain information despite a request for deletion where there is a legal obligation or another lawful reason to do so.
To exercise any of these rights, please contact us using the details in Section 11.
We will normally respond within one calendar month of receiving your request. In certain circumstances, the law permits an extension, and we will explain this if it applies.
If you are dissatisfied with how we handle your personal information, you have the right to complain to the Information Commissioner's Office.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk
We would appreciate the opportunity to address any concerns directly, but you do not need to contact us before approaching the ICO.
(9) Changes to this Data Protection Notice
We may update this Data Protection Notice from time to time to reflect changes in legislation, our services or the way we process personal information.
The latest version will be published on our website.
Where changes are substantial and directly affect how we use your information, we will take reasonable steps to notify you where appropriate.
(10) Third Party Websites
Our website contains links to other websites that we believe may be relevant or useful.
These websites are operated independently and may have their own privacy policies and terms of use.
We are not responsible for the privacy practices, security or accuracy of information provided by third-party websites.
The inclusion of a link should not be taken as an endorsement of the website or its contents.
(11) How to Contact Us
If you have any questions about this Data Protection Notice, how we handle personal information, or wish to exercise your data protection rights, please contact:
Dr Fabian Seymour
AFS Mountaineering
22 Railway Terrace
York
YO24 4BN
Email: fabian@afsmountaineering.co.uk
The Data Protection / Privacy Policy was updated on 12th October 2026
Risk Assessments
AFS Mountaineering aims to help clients enjoy the hills, moors and mountains in safety. We have risk assessment documents for all activities that we offer. These apply both to clients and instructors. We can provide copies of our risk assessments on request to instructors and prospective clients / clients. Simply get in touch to ask. Please note that we may not be able to answer immediately due to the often remote nature of our work. We aim to respond as soon as possible but within 28 days of any request for information.